RETURNS

Returns Process

We accept returns on new, unused items within 30 days of purchase. To return a product, you’ll need an RMA# (Return Merchandise Authorization) before sending anything back. Just give us a call or email with your order info and we’ll get you set up.

• Items must be in original packaging
   

• Some returns may be charged a 15% restocking fee
   

• Return shipping is the customer’s responsibility unless we made a mistake
   

Returns sent after 60 days from RMA issue will not be accepted

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Warranty Returns

Think you have a warranty issue? Contact us first — don’t send anything back without approval. We’ll need a quick summary of the problem and your order number. Once approved, we’ll send an RMA# and return instructions.

 

Processing

Once we receive your return, we’ll inspect it and process a refund or replacement as quickly as we can. Having an RMA# helps speed things up

 

To Start a Return

Please include:

• Name
   

• Phone & Email
   

• Order or Invoice #
   

• Reason for Return
   

📧 Email: [returns@mitchelldiff.com]
📞 Phone: [your shop number]